Refund policy

You can request an eligible return within 30 days after delivery. To begin, email support@maxxing.health with your order number or proof of purchase. We will email you the return instructions and address. Please contact us before sending anything back, and do not return your purchase directly to the manufacturer.

Ordinary returns

This policy applies to purchases from Vitals & Vibes, including socks, apparel, accessories and sale-priced items. For an ordinary return, the item must be unused, unworn, unwashed, in the same condition you received it and in its original packaging.

You arrange and pay for shipping an ordinary return to us. Return postage you pay directly is not deducted again from your refund. Original shipping charges are non-refundable for ordinary returns. We do not charge a restocking fee.

Damaged or incorrectly made items

If your item arrives damaged or incorrectly made, please email support@maxxing.health promptly after delivery and within 30 days of delivery. Include your order number and clear photos of the item and the problem so we can review your claim.

We will arrange a replacement or refund at no charge for a damaged or incorrectly made item. If we ask you to return the item, we will cover the return shipping. Please wait for our instructions before sending it back.

Refunds

When a return is required, we will email you once we receive and inspect it, and let you know whether your refund is approved. Once approved, your refund will be processed to your credit card or original payment method within 14 days. Your bank or card provider may take additional time to post the credit.

If your refund has not appeared, check your bank account and contact your card provider or bank about processing time. If you still need help, email support@maxxing.health.

Exchanges

We offer replacements for damaged or incorrectly made items. We do not offer exchanges for a different size, color or design. For another preference, you may request an eligible ordinary return under the conditions above and place a new order. Replacement delivery time depends on your location.

Gift returns

If an eligible return was marked as a gift at purchase and shipped directly to you, you will receive gift credit for the value of the returned item after we receive it. If the item was not marked as a gift, or the gift giver had it shipped to themselves, the refund goes to the gift giver's original payment method.

Sending an authorized return

Use the return address and instructions we send by email. For a return valued over $75, consider a trackable shipping service or shipping insurance. Keep your shipping receipt and tracking information until your return is resolved.

This policy does not limit any rights you have under applicable consumer law.